This housing office members besides the front desk doesn’t seem to want to work. I turned in my paperwork back on the 3rd of August and still no reply’s no assistance, no answering of calls or emails. If these folks don’t want to work, PLEASE get people in there that do. If there is an employee out for a length of time there should be others helping with their case loads. This agency JUST DON’T! That’s with everything!

So today I called to speak with the portability officer by the name of Andrea. I do not know why but she was so negative towards me. I had questions and every single question I asked she shot me down! She told me that she would recommend I apply with Plano housing. She asked where I wanted to live and I said “I am thinking Plano” I did not say definitely! I don’t know if she was overwhelmed with her workload but she did not want to help me at all! I am new to all of this and I just want someone to help me. She made me feel so small after that call. I feel like giving up with the process now

The front desk individuals are polite by phone and in person. They are professional and try to help. The Case worker assigned to me was not responsive at all. I understand work loads can be heavy and maybe even time consuming, however, there should be time set aside to answer emails and return calls. When I did catch her by phone which was only once, she was unpleasant. It’s already stressful trying to locate a home that accepts this type of assistance. There is a lack of housing/landlords who participate in the program. It’s seems it’s not based on the stereotype placed on section-8 participants but rather the landlords can not afford to lower the rent amounts to fit the programs price standards. Also, if the paperwork says 10-15 business “working” days for an inspection, why does it take a month for an inspection? It should not take a month. The average month has 20 working days. This process should be reviewed. There is a lack of transparency when it comes to this. If voucher holders spent the time searching for a participating landlord or community/property/unit with availability, working a another job (which is unlikely when you have small children or a disability) no assistance would be needed. The program is appreciated as it helps low-income or fixed income citizens with safe and affordable housing.

This housing authority is slow and indifferent to the needs the voucher holders. Why ? The inspection is super slow . Takes weeks to get the inspection. Compare to DHA efficiency this housing is inefficient . While the case workers themselves may be quick , the housing authority works in silos , they don’t know any thing about inspection and there is no transparency . I strongly suggest that the housing services manager take a look at their process and in efficiency in their system to make it quick to rent / inspect units . Why not do virtual if the unit has a history of passing or passed with another housing in past ? Many landlords due to delay cancel the tenant applications after waiting on this in efficient process of grand Praire .

Even though Joann is not my counselor I wish that she was. She is always helpful, compassionate, nice, and she is really down to earth. She is very knowledgeable anytime that I need help or some information she is always there. She is also very patient and does not make it seem as if you are getting on her nerves. GREAT GREAT GREAT COUNSELOR DON'T EVER EVER LEAVE :) :)