0 star if I could put here! Terrible working environment, the most unprofessional inefficient unhelpful staffs ever see . No one ever answered my calls that I have been calling here a week and every time is over 30 minutes. I never heard a phone rings while I waiting in the office over 30 minutes and forced to be listening they chatting there lunch. I suspect they turn of the phone that on one can reach out to them- this is the exact time I called her every day. It’s not 11:30 am yet! ——FYI: looking at all the reviews, so sad that there are so many people would have to take a position to help people for real. But this place just only use this kind of staffs. Oh my dear Lord .

If I could give zero stars I would. The whole process is horrible. They do not care nor do they even try to give you some assistance or act like they care just a tad. My case worker name SLYVIA has a horrible attitude. Not sure why she decided to work in the public assistance field and she hates talking to or actually helping people. I applied back in June freshly located to Tarrant County in May. She decided to deny me due to she could not verify I have been with my employer. Although I’ve been with them since 2019. The address where I live now are on my check stubs as well. I uploaded my w2, an employee verification letter and she STILL wanted a letter from my employer stating I’m employed with them and I moved to Texas in May. My HR department would not due that due to we use the 3rd party verification system which was the information I uploaded by the way. And she said it wasn’t sufficient. Slyvia keeps saying the Q&A department denied it but I’m sure it was her. She’s not friendly, her tone is always short and rude. She rushes you off the phone and will mail out a letter without even giving just a simple phone call to inform you on what you may need. The hold times are at least 2 hours! And they need more information as if you’re buying a house from them! I’ve never seen such tacky drawn out processes for child care assistance for people who are TRYING to go to school and make a living and put their children in daycare. Slyvia needs empathy training and the whole system needs to be revamped. They added a check your status link that does not even work so you have no choice but to call and hold for three hours at a time. I would not recommend this assistance to anyone.

Unfortunately, If I could give zero stars I would. I have been trying to get assistance for almost three months now. I sent in the documentation required in July. Since then I have called multiple times for hours at a time, the 2 times I was able to reach anyone I was told that 1) I would be transferred to my case manager(call disconnected) 2) I was told that an urgent request would be put in for my case manager to call me since it had been over a month and I had not heard anything. 2 months went by (after several attempts to reach them) before I was called back and I was at work and unable to answer. Of course they would call me right before they closed. I called back 2 min after I missed the call and the automated system said they closed. Then the next week I get a letter saying I am not eligible for assistance because I am "missing documents" which in reality I was not. It really sucks because I really need the assistance for my daughter and its hard to get to their office before they close due to work.

Trying to talk to someone on the phone is a joke, after holding for 20 minutes (while trying to work) the phone hangs up. They left me a message to call them back, but how??? I wish they had a better way to do things like if you could just get everything done on the website instead of always having to call. Update: I went to the office since after waiting an hour on the phone it hung up on me and the ladies in the office are very kind and helpful. They just need a new phone system.

Grateful for this organization! Their communication with the status of your app is very accessible. Even when it does take a long time to get approved (due to limited spots) they move very quickly once you’ve been approved. Every rep I’ve talked on the phone with has been kind and helpful.