Office of children is very rude over the phone and in person, the front desk lady talks to you like your dumb, i called to let her know i sent in my prepapa forms and she said “yea well the authorization dosent go through the next day” like clearly anybody knows that i just wanted to confirm they received the papers, every time i call she has a nasty attitude or rushes me off the phone, when i went in person she was having a conversation about their life with another coworker, while someone called she answered and said hold and continued on with her irrelevant conversation, now i see why im always put on hold right away.. never busy in the office so i don't understand why i never get call backs or emails back right away, i have to call at-least three times a day everyday of the week for someone to get back to me .. need a new front desk person..

They do not respond to emails and voicemails. EXTREMLY annoying. Like, I understand the pandemic but we need to return to normalcy here. GET BACK TO WORK PEOPLE.

Though sometimes it takes a couple tries to get through over the phone (def due to a high influx of calls) - I find the staff to be wholeheartedly helpful. The two women receptionists are great. Staff like Nicole Battle Castillo, Lauren, Kevin, Karen, and Ms. Ghita have all been nothing short of excellent and insightful. They work hard on your behalf to make sure that all of you and your children’s needs are taken care of. I don’t think people realize how much work goes into getting these documents prepared and agreements submitted. They do so in such a timely manner and I’ve always had great experiences dealing with these people in specific. Thank you guys always for all that you do for us! Grateful