Promised 15 months assistance, but said "sorry out of funds"after 4 months!!! Wonder how much of those covid funds went into their own pockets??? Going to contact the feds to investigate them!

Terrible. Weve been waiting for their help for 5 months. We signed all the papers, talked to a lot of people and they finally made a plan for our home. They said they will call us to let us know when theyll come and never did. When we called, they claimed they have no record of us. Only an application. How?! They took the whole gas line apart and only put 2 pieces back! We are a family of 5 with 3 kids under the age of 5. We needed them and they definitely failed us.

It's wonderful to read all of the good reviews of people receiving the help that they need. But that Is not the case with me. I called so i could have some sort of direction to help me with my current situation. I got the absolute worst customer service like they were upset that i called them. There are people going through the toughest time of their lives and just need help to get out of the situation. They were just so rude and did not help at all. And were quick to hang up the phone.