I wish I could do zero stars but google makes me put at least one. I will NEVER donate to Salvation Army again, only goodwill from now on. 3 weeks ago I scheduled a pick up for today because that was the soonest available. I had half a garage full of stuff (clothes, furniture, baby stuff, etc). It took me a long time to fill out the online forms to make sure I had everything listed that I needed them to take.
They gave me a 30 minute notice before they arrived today, which was fine I kind of expected that, so I made sure my mom was at my house because I had to take my newborn to have blood drawn.
When the truck arrived they told my mom they couldn’t take anything except one stool (not even the second one it the set) and a box of clothes. They told her they would have to reschedule to take anything else because they “didn’t want to take the wrong stuff”.
I called to speak with a representative at Salvation Army and he said that my ticket had been changed online a couple days ago (not by me, I hadn’t gotten back on there since the original scheduling) and that none of the stuff was on the ticket! So I would have to reschedule again and it won’t be for another 3 weeks!
The guys on the truck were very rude to my mom and the guy on the was extremely rude and unwilling to help at all!!
I told him not to bother rescheduling, I will take everything to goodwill.
Jackie Kelly rated 5
10 months ago
The two drivers were prompt and very friendly
t mtz rated 1
a year ago
I call and show up to get assistance and I can never get thru to anyone.... I have left numerous voicemails and no call backs...
Irene Sanchez rated 3
2 years ago
I went there to Joined the
Senior's Citizens Center and
I Also got help through the
Army Salvation Army for Food
And they Helped me like no
Other Place has ever. I been
Turned away.to many time's
That I didn't wanna ask.
I just Asked my God to help
Me get through the days
I have to live. Cause no one
Owes me Nothing.Every one
Has their own life.we all
Carry a Package. Until God
Takes us Home.but bless
This People at Salvation Army
Who Helped me out.
D. Barron rated 1
3 years ago
Ill just say... Anytime OR everytime i go, i never get any assistance... I've noticed the people in the extremely nice car get the help...