I wish i could rate them higher as many of the people i came in contact with are absolutely professional and some quite nice. I would highly recommend the organization record phone calls made from the office phones. And that any client who feels uncomfortable record calls on their own. Once i began doing so, the way i was spoken to changed drastically. Unfortunately one day Linda Witherspoon (i believe the first time we met in person she gave me and my kids covid before it was a pandemic and also was a no-call/no-show on a home appointment she scheduled with me) called me to yell at me that she deserves a day off. And after my "account" was closed Bernard Pate called me while with another client to ask me the name of my apartment complex and then made a snide comment about me not knowing off-hand the name of said complex. He said he was unable or unwilling to google the information himself. He also questioned why i would want to press criminal charges against the man who abused me for over a decade and cited Bill Cosby's acquittal as reason why. Between the two of them they passed on faulty information to HUD which is taking a long time getting cleared up within HUD. A very odd mix of people work there. As I said many are professional, polite, even friendly. But then there are some who just somehow managed to get their positions while being quite disrespectful to people. I was initially "paired" with someone who was new and did not really talk to me. And then when i met the next person they didn't seem to think there was a problem with how my other interactions with the organization was handled by the new person, but constantly criticized me for not knowing how the organization runs. Although i never encountered an Asian person affiliated with this organization and i am Asian so it is possible this is stemming from orientalism. Which doesn't make it acceptable but a bit more understandable. I've been in the states since i was 3 months old, so more often than not, i have a far more vast experience with non-Asian people than they do with Asian people.

I love their services, the counselors and therapists seem more caring than others I have been too.

I cannot say enough good things about Family Services. They completed the homestudy and post placements for out most recent adoption, and they have been hands down the best homestudy agency we have ever worked with. We love our social worker Sandy, and the girls in the office Katy and Lucy have been such a pleasure to work with. We used a different agency for our first adoption and our placing agency had to have around 20 changes made to our homestudy before they'd take it! This time around, it was PERFECTLY written from the original. FS came highly recommended to us, and we were not dissappointed.

Wonderful non profit who lives the mission they proclaim.